Don Shanks
With over 40 years of business management experience in multiple career fields, I bring a wealth of experience to any position acquired. I operate effectively in both high-pressure crisis environments, as well as in meticulous advance planning arenas. I am simply a manager. I apply common sense and proven business solutions to complex and multi level problems, using the appropriate resources in a cost-effective manner. I am a team leader and player with a full understanding that it is the team effort that brings results.
  • Effective management of hourly, technical, and supervisory level employees.
  • Oversee many diverse projects in a quickly changing environment.
  • Strong negotiations skills with outside vendors for goods and services.
  • High aptitude for operation and maintenance of mechanical and electronic systems.
  • Advanced understanding of personal computer systems, software, and application integration.
  • Hands on experience with network design, installation, use, and administration.
  • Extensive experience programming applications and interfaces utilizing SQL back ends.
  • Multiple disciplines in programming/database languages as well as database design.
  • Exceptional knowledge of World Wide Web solution design, implementation, and usability.
Charles V. Clark Company, Inc. [Jan, 1996 – Dec 1999]

Manager of Information Systems

  • Install, manage, and maintain a mixed Novell/Windows network server and workstation environment including all specification and purchases.
  • Develop, integrate, and program proprietary system wide application in support of the USAF PROS program and sales staff assuring overall contract compliance and user productivity.
  • Install, integrate, and monitor CD servers, Fax Servers, Internet connections, and World Wide Web operations.
Productive Connection [Jan, 1995 – Present]


  • Install, integrate, monitor, and repair personal computer systems and networks.
  • Consult to small businesses based on the concepts of managed care.
  • Web site development and management.
Metromedia Restaurant Group (Ponderosa Steakhouses)

Manager, Corporate Facilities [Jun, 1989 – Oct, 1994]

  • Maintain internal staff of 14 people and outside contracts in all aspects of the building, grounds, work environment, and administrative services for 180 occupants and field support staff.
  • Insure preventative and routine maintenance on building systems, security, and environmental concerns.
  • Administer all mail room and print shop activities and refine distribution systems.
  • Maintenance and administration of 100+ user Novell 3.xx local area network.
  • Development and acquisition of software systems and user support and training of same.
  • Preventative maintenance and repair of 150+ DOS/Windows based workstations and software.
  • Source, acquire, and install new computer workstations, servers, and peripherals.

Facilities Supervisor [Mar 1988 – Nov 1989]

  • Support hardware/software for field supervision staff within department.
  • Responsible for 6 service technicians in 85 steakhouses in a 3 state area.
  • Oversaw all construction, remodel and equipment repair for that area including multiple major remodel projects.

Service Coordinator [Jan 1987 – Mar 1988]

  • Establish and administer comprehensive systems for tracking labor productivity, truck inventories, and assets of 42 field service employees on both mainframe and PC applications.
  • Administer field service vehicle fleet – Specification, acquisition, & maintenance.

Parts Manager [Oct 1986 – Jan 1987]

  • Design and implement an internal parts distribution center to supply replacement components to the field service technicians.
  • Developed comprehensive technician level perpetual inventory systems integrated with distribution center systems.

Service Technician [Feb 1978 – Oct 1986]

  • Building, HVAC, refrigeration, electrical, plumbing, and equipment maintenance for multiple steakhouse locations.
  • Developed PC based inventory tracking systems for perpetual inventories and labor tracking.

Steakhouse Manager (Multiple levels) [June 1975 – February 1978]
  • Bachelors in Science – UMUC Europe 2003 – Honors Graduate, GPA 3.9
    • Major: Information Systems Management
    • Minor: E-Commerce Technology Management
    • Certificate: Database Management
  • Undergraduate Studies – Southern Illinois University, Edwardsville, Illinois. August 1974 – June 1976
  • Various trade school course work and ongoing equipment and management seminars.
  • Ongoing self study to maintain a realistic view of today’s computer industry.